Delivery & Fulfillment – Frequently Asked Questions
Welcome to the crewswimwear.com delivery FAQ. Here you’ll find answers to common questions about how your order is processed, shipped, tracked, collected, or otherwise delivered to you. If you don’t find what you’re looking for here, please reach out through the channels available on crewswimwear.com.
ORDER PROCESSING
How long does it take to prepare my order for shipment?
Once your order is placed and payment is successfully processed, our team begins preparing it for shipment. This includes picking the items, checking quality, and carefully packaging them. Processing times may vary slightly based on item availability and order volume. You will be notified once your order is dispatched.
Can I change or cancel my order after it’s been placed?
We aim to process orders quickly, so changes or cancellations can only be made within a short window after your order is submitted. If you need to modify or cancel, contact our support team as soon as possible. We will do our best to accommodate your request before the order is shipped.
SHIPPING OPTIONS
What shipping methods are available?
crewswimwear.com offers several delivery methods to meet different needs. The options available to you will appear at checkout and may differ depending on where you are located. You can choose standard delivery or faster options where offered.
How do I select my shipping option?
During checkout, you will see a list of available delivery methods based on your chosen shipping address. Select the option that best suits your schedule and preference before finalizing payment.
What happens if the item I want is not in stock?
If an item you’ve ordered becomes temporarily unavailable, we will inform you and either ship the rest of your order or advise on the expected delay. In some cases, you may be offered the choice to proceed with partial shipment, wait for restocking, or cancel the unavailable item.
TRACKING YOUR ORDER
How can I track my shipment?
Once your order leaves our facility, you will receive a notification with tracking details. Use the tracking link on crewswimwear.com or the service provider’s tracking portal to monitor your delivery status from dispatch to arrival.
What if my tracking information hasn’t updated?
Tracking updates are managed by the delivery provider. Occasionally, there may be a delay in status updates. Please allow some time after dispatch for the latest information to appear. If tracking does not update within a reasonable period, contact our support team for help.
DELIVERY ARRIVAL
What should I do if I’m not home when my delivery arrives?
Depending on the delivery method you selected, the courier may attempt to deliver again, leave the parcel in a safe place, or leave a notice with instructions for collection. If alternative arrangements are needed, you can often reschedule delivery through the tracking portal or courier service.
Can someone else receive my order on my behalf?
Yes. If someone else is available at the delivery address to accept the parcel, that is usually acceptable as long as the courier confirms delivery. Make sure they are informed and prepared to receive your order.
What if my order is marked as delivered but I can’t find it?
If your tracking shows delivery but you haven’t received your order, check around your property first (porch, garage, back door, with neighbors). If you still cannot locate your package, contact our support team so we can investigate with the delivery provider.
PICKUP OPTIONS
Does crewswimwear.com offer pickup from a physical location?
In select regions, pickup options may be available at designated collection points or partner locations. If pickup is offered to you, this choice will be shown during checkout alongside home delivery options.
How does pickup work?
After your order is ready at the collection point, you’ll receive a notification with instructions on when and where to collect it, along with any reference or identification needed for pickup. Collection points usually have set opening hours and simple procedures to retrieve your order.
What do I need to bring to collect my order?
Typically, bring your order confirmation and a form of identification as indicated in your pickup notification. Each collection point may have slightly different requirements, so follow the details provided.
INTERNATIONAL DELIVERY
Can you ship to other countries?
Shipping to countries beyond your own is offered in many cases. Available destinations will be shown during the checkout process. Please note that international shipments may be subject to customs review, which can affect delivery time.
Are there import duties or customs charges?
Local customs duties, taxes, or fees may apply to international shipments depending on your country’s regulations. These are set by local authorities and are not controlled by crewswimwear.com. If applicable, customs charges may need to be paid before your order is released for final delivery.
DAMAGED OR MISSING ITEMS
What if my order arrives damaged?
Inspect your items upon receipt. If anything is damaged, report it to our support team with photos and details so we can provide assistance and solutions.
What if items are missing from my order?
If an item you ordered is missing upon delivery, please contact support promptly with your order details. We will work with you to resolve the issue.
GENERAL DELIVERY QUESTIONS
Can I combine multiple orders into a single shipment?
Orders placed separately are processed independently and may not be combined once submitted. If you are placing multiple orders and would like them sent together, try placing them in a single transaction before checkout.
How do delivery delays happen?
Delays can occur due to high order volumes, weather events, holidays, or carrier issues outside our control. When possible, we notify you if a delay is expected.
STILL HAVE QUESTIONS?
If your question wasn’t answered here, visit crewswimwear.com or contact our support team through the help section on the site. We’re here to make your delivery experience smooth and clear.